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Shipping FAQ

Where Do You Currently Ship?

We ship to all 50 states of the USA, as well as Puerto Rico and the US Virgin Islands.

How Long Does Shipping Generally Take?

Domestic shipping takes anywhere between 5-7 Business Days including processing.

I Need My Item By A Certain Date—Can This Be Guaranteed?

Although we cannot 100% guarantee shipping dates at the moment, we are pretty good about getting your items to you as quickly as possible. If your item has special needs: please include time-sensitive information in the “Additional Information” field at checkout.

What Happens After I Place My Order?

You will first receive an order confirmation followed by a shipping confirmation via our shipping provider. Hence, it is important you use a valid email address at check-out.


We believe that when a client makes a purchase, we shouldn’t be able to process a payment before we process your shipping.


Therefore, we begin the shipping processing while your payment is processing.

By the time the payment is done processing, the shipping will be finished processing and ready for immediate ship-out.


Your tracking number via SENDLE is provided to you shortly after your payment is made.

What Is SENDLE And Why Do We Ship With Their Service?

SENDLE is the first USA Carbon-neutral shipping company as well as a B-Corp that ships through USPS domestic mail. Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. B Corps form a community of leaders and drive a global movement of people using business as a force for good!


We use SENDLE for a variety of reasons:


•To provide extra protection and assurance of the timely and hassel-free delivery of our products.

•In order to supply a tracking number not only via USPS - but an extremely detailed tracking number with a report of your item’s whereabouts and estimated delivery time via SENDLE. 


•To remain Carbon-neutral while shipping — meaning; anytime we send you a package, SENDLE offsets carbon emissions by doing something good for the environment. This keeps our carbon-footprint as low as possible by counteracting our already-conservative shipping items and their transport to you.


•By keeping our shipping costs for our customers below $7 at all times.

What Happens If My Package Is Marked As Late By Sendle?

Delays are uncommon, but they can happen occasionally.

If it’s still within two business days since the delivery estimate, there’s no need to worry. Your parcel should be there soon! More than 98% of items marked as late by our shipping fulfillment company are delivered within 2 days of the delivery estimate.


If two days pass and your item is still late, you may e-mail us at info@basedskin.com or reach out with a text message to 310.400.0887 including your SENDLE confirmation number.


If you have not already — we will take it upon ourselves to launch an investigation immediately with SENDLE. 

What Happens If My Parcel Claims To Be Delivered But I Can’t Find It Anywhere?

Our shipping provider always reports how exactly the item was delivered (examples: “Left at front door”, “Handed to individual, etc.)


If you have looked for your parcel anywhere it could possibly be around the designated area— the next step is filing a “Missing Parcel Enquiry” with SENDLE.


You may do this yourself, or we may also do this on your behalf.. please contact us if we haven’t already and it is of your preference!

How Does The Investigation Process Work?

SENDLE will  launch an investigation with USPS.


The first step in the investigation will be to start a local depot search.

This will involve speaking to the drivers and doing a manual search through the depot to find the parcel. 


Should the parcel not turn up at this stage, the investigation will expand to a national search.

During a national search, SENDLE will check all the depots in their capital and regional centers.

As they have to wait for all long distance and interstate parcel cages to arrive, this can take up to 5 days.


All updates on the search will be given to you on the parcel’s tracking page.

What Happens If My Item Can’t Be Retrieved?

In the beyond rare case that your item cannot be retrieved, you will immediately be sent a new parcel upon the conclusion of SENDLE’S investigative results.

More Shipping Provider Information:

Learn More About Sendle

Hand-Delivery & Product Pick-Up

Product Pick-Up

Product Pick-Up

Product Pick-Up

Product pick-up is completely free of cost and is often times available same-day. Local (Los Angeles) clients may pick up their orders without the need to step out of vehicles. Due to social distancing, street or driveway parked pickup service allows one of our staff members fully equipped with masks and gloves to hand off your package through your car window. Our curbside, product pick-up location is on Laurel Canyon Blvd. in Studio City, California.

Hand-Delivery

Product Pick-Up

Product Pick-Up

Hand-Delivery serves the San Fernando Valley and across much of Los Angeles. Same-day delivery is often times available when selecting this option. Rather than products being shipped by mail, they are physically driven to the destination in 1-3 days minimum (scheduled with you directly) by a driver fully-equipped wearing gloves and a mask. This option is not available to those shipping to P.O. Boxes or any locations in which someone will not be able to physically accept and sign for the parcel. 

Hand-Delivery Pricing

Hand-Delivery Pricing

Hand-Delivery Pricing

  • Up To $100 Order: $40
  • $100-$250 Order: $30
  • $250-$500 Order: $20
  • $500+ Order: $10

Hand-Delivery Areas

Hand-Delivery Pricing

Hand-Delivery Pricing

  • Arleta: 91331
  • Beverly Hills: 90035, 90209, 90210, 90211
  • Brentwood: 90049, 90073
  • Burbank: 91501, 91502, 91504, 91506, 91523
  • Calabasas: 91302, 91371
  • Canoga Park: 91303, 91304
  • Century City: 90067
  • Chatsworth: 91311
  • Encino: 91316, 91436
  • Glendale: 91046, 91201, 91202, 91203, 91204, 91205, 91206, 91207, 91208, 91214
  • Glenoaks: 91504
  • Granada Hills: 91344 
  • Hansen Hills: 91331
  • Hidden Hills: 91302
  • Hollywood: 90027, 90028, 90038, 90068, 90078
  • Hollywood Hills: 91608, 90036, 91521, 90004, 91505
  • La Crescenta: 91214
  • Lake Balboa: 91406
  • Lake View Terrace: 91342
  • Mission Hills: 91345
  • North Hills: 91343
  • North Hollywood: 91601, 91602, 91604, 91605, 91606, 91607
  • Northridge: 91324, 91325, 91326, 91329, 91330
  • Pacoima: 91331
  • Panorama City: 91402
  • Porter Ranch: 91326
  • Reseda: 91335
  • San Fernando: 91340
  • Shadow Hills: 91040
  • Sherman Oaks: 91403, 91423
  • Sun Valley: 91352
  • Sunland: 91040
  • Studio City: 91602, 91604
  • Sylmar: 91342
  • Tarzana: 91356
  • Toluca Lake: 91602
  • Toluca Terrace: 91601
  • Tujunga: 91042
  • Valley Glen: 91401, 91405
  • Valley Village: 91607
  • Van Nuys: 91401, 91403, 91406, 91411, 91423
  • Verdugo: 91046
  • West Hills: 91304, 91307
  • West Hollywood: 90046, 90048, 90069
  • West LA: 90025
  • Westwood: 90095, 90024
  • West Toluca Lake: 91602
  • Winnetka: 91306
  • Woodland Hills: 91364, 91367, 91371, 91372

info@basedskin.com


1.310.400.0887


Beverly Hills, California 90210 USA


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