Shipping FAQ

We ship to all 50 states of the USA, as well as Puerto Rico and the US Virgin Islands.

Domestic shipping takes anywhere between 5-10 Business Days including processing.

Although we cannot 100% guarantee shipping dates at the moment, we are pretty good about getting your items to you as quickly as possible. If your item has special needs: please include time-sensitive information in the “Additional Information” field at checkout.

You will immediately receive an order confirmation e-mail followed by a shipping confirmation e-mail containing a tracking link with your shipment’s tracking status via our shipping provider SENDLE.

Hence, it is important you use a valid email address at check-out.

We believe that when a client makes a purchase; we shouldn’t be able to process a payment before we process your shipping. Therefore, we begin processing your shipment while your payment is processing.

By the time the payment is done processing, your order will be ready for immediate ship-out.

SENDLE is the first USA Carbon-neutral shipping company as well as a B-Corp that ships through USPS domestic mail. Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. B Corps form a community of leaders and drive a global movement of people using business as a force for good!

We use SENDLE for a variety of reasons:

•To provide extra protection and assurance of the timely and hassel-free delivery of our products.

•In order to supply a tracking number not only via USPS - but an extremely detailed tracking number with a report of your item’s whereabouts and estimated delivery time via SENDLE. 

•To remain Carbon-neutral while shipping — meaning; anytime we send you a package, SENDLE offsets carbon emissions by doing something good for the environment. This keeps our carbon-footprint as low as possible by counteracting our already-conservative shipping items and their transport to you.

•By keeping our shipping costs for our customers below $7 at all times.

Delays are uncommon, but they can happen occasionally.

If it’s still within two business days since the delivery estimate, there’s no need to worry. Your parcel should be there soon! More than 98% of items marked as late by our shipping fulfillment company are delivered within 2 days of the delivery estimate.

If two days pass and your item is still late, you may e-mail us at info@basedskin.com or reach out with a text message to 310.400.0887 including your SENDLE confirmation number.

If you have not already — we will take it upon ourselves to launch an investigation immediately with SENDLE. 

Our shipping provider always reports how exactly the item was delivered (examples: “Left at front door”, “Handed to individual, etc.)

If you have looked for your parcel anywhere it could possibly be around the designated area— the next step is filing a “Missing Parcel Enquiry” with SENDLE.

You may do this yourself, or we may also do this on your behalf.. please contact us if we haven’t already and it is of your preference!

SENDLE will  launch an investigation with USPS.

The first step in the investigation will be to start a local depot search.

This will involve speaking to the drivers and doing a manual search through the depot to find the parcel. 

Should the parcel not turn up at this stage, the investigation will expand to a national search.

During a national search, SENDLE will check all the depots in their capital and regional centers.

As they have to wait for all long distance and interstate parcel cages to arrive, this can take up to 5 days.

All updates on the search will be given to you on the parcel’s tracking page.

In the beyond rare case that your item cannot be retrieved, you will immediately be sent a new parcel upon the conclusion of SENDLE’S investigative results.