We ship to all 50 states of the USA, as well as Puerto Rico and the US Virgin Islands.
Shipping takes anywhere between 5-10 Business Days including processing.
Although we cannot 100% guarantee your exact shipping date before-hand, our delivery provider’s estimates are typically spot-on and we are excellent about getting your items to you as quickly as possible! We ship orders out either the SAME DAY they are placed or the day after!
If your item has extra special needs: please include time-sensitive information in the “Additional Information” field at checkout. We can be sure your item is expedited.
You will immediately receive an order confirmation e-mail followed by a shipping confirmation e-mail containing a tracking link with your shipment’s tracking status via our shipping provider SENDLE. Hence, it is important you use a valid email address at check-out. We believe that when a client makes a purchase; we shouldn’t be able to process a payment before we process your shipping. Therefore, we begin processing your shipment while your payment is processing. By the time the payment is done processing, your order will be ready for immediate ship-out.
SENDLE is the first Carbon-neutral shipping company in the USA — as well as a B-Corp that ships through USPS domestic mail.
Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. B Corps form a community of leaders and drive a global movement of people using business as a force for good!
We use SENDLE for a variety of reasons:
•To provide extra protection and assurance of the timely and hassel-free delivery of our products.
•In order to supply a tracking number not only via USPS - but an extremely detailed tracking number with a report of your item’s whereabouts and estimated delivery time via SENDLE.
•To remain Carbon-neutral while shipping — meaning; anytime we send you a package, SENDLE offsets carbon emissions by doing something good for the environment. This keeps our carbon-footprint as low as possible by counteracting our already-conservative shipping items and their transport to you.
•By keeping our shipping costs for our customers below $6 at all times.
Delays are uncommon, but they can happen occasionally.
If it’s still within two business days since the delivery estimate, there’s no need to worry. Your parcel should be there soon! More than 98% of items marked as late by our shipping fulfillment company are delivered within 2 days of the delivery estimate.
If two days pass and your item is still late, we will immediately take it upon ourselves to launch an investigation with SENDLE. You will receive an e-mail with the details and be notified of all updates.
Our shipping provider always reports exactly how the item was delivered (“In/At Mailbox”, “Handed To Individual”, etc.)
If you have looked for your parcel anywhere it could possibly be around the designated area— the next step is filing a “Missing Parcel Enquiry” with SENDLE. You may do this yourself, or we may also do this on your behalf.. please contact us if we haven’t already and it is of your preference!
SENDLE will launch an investigation with USPS.
The first step in the investigation will be to start a local depot search.
This will involve speaking to the drivers and doing a manual search through the depot to find the parcel.
Should the parcel not turn up at this stage, the investigation will expand to a national search.
During a national search, SENDLE will check all the depots in their capital and regional centers.
As they have to wait for all long distance and interstate parcel cages to arrive, this can take up to 5 days.
All updates on the search will be updated in real time on the parcel’s tracking page.
We take pride in custom-making orders and handcrafting our product formulas with only the freshest quality ingredients stocked weekly. Normal orders are typically shipped within 1-2 days of placing your order and arrive within 7 days. When experiencing a significantly greater amount of orders than usual, we require more ingredients on-hand. To keep delivery times as accurate as possible, we mark these on-demand items as “backordered”. Backordered items are guaranteed delivered within 7-14 days from your date of purchase although shorter delivery dates are often possible.
Local (Los Angeles) clients may pick up their orders without the need to step out of vehicles. Product pick-up is completely free of cost and is typically available same-day or shortly after placing an order. Street or driveway parked pickup service allows a basedSKIN. representative equipped with a face-mask and sanitary gloves to hand off your package through your car window. Our curbside, product pick-up location is on Laurel Canyon Blvd. in Studio City, California. Pick-up is scheduled with you after your order is placed and is ready no later than 72 hours (however, you may pick it up later/at anytime).
You may contact us before placing your order to ensure product pick-up is available immediately/same-day.
As a small, independently-owned business that offers complimentary, customized shopping assistance to all, we do not accept returns past outgoing shipping date. Because of this, we make sure to give even more personalized sales assistance and product assurance than normal. Additionally, we offer smaller versions of our best-selling serum/moisturizer directly on our store as well as other product samples by special request.
Sendle is the first 100% carbon-neutral delivery service (and a B-Corp!). Its purpose is to help small businesses thrive. One of the most important ways they do this is by helping to keep our planet and environment healthy while providing simple and reliable deliveries. We are proud to use Sendle for our sole delivery fulfillment service.
How do we offset the carbon emissions?
Sendle has partnered with South Pole Group to offset the emissions of every parcel that is picked up and delivered for us. Basically, whatever CO2e you emit is canceled out by a process known as 'offsetting'—that is, supporting projects that reduce emissions, like regenerating precious forest, replacing old equipment with more efficient technology, or even training communities in beekeeping! Each year, as part of Sendle's community of business owners; we have been given the opportunity to direct our impact by choosing the projects that offset Sendle's carbon emissions!
By excluding livestock and managing invasive pests, native forests and the local flora and fauna will be restored. Further, future forest growth will sequester carbon and create a passive revenue stream for rural landholders.
Regenerating bottomland forests to enhance biodiversity, sequester carbon, and restore the watershed. The goal is to reforest at least one million acres throughout the states of Louisiana, Mississippi, Arkansas, Tennessee, Kentucky, Missouri, and Illinois.
The Amazon is celebrated as a hub of biodiversity. Yet it remains under constant threat from human interference – most recently as a result of the new Inter Ocean Highway. The Peruvian Madre de Dios rainforest is home to eleven endangered wildlife species (including the jaguar and giant armadillo) and four endangered plant species. This project limits the impact of human immigration and development through sustainable timber concessions, as well as community education and support.
Beverly Hills, California 90210 USA
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